Your initiating a raid answer is wrong, I would review the MOTD for that.
Also your scenario questions, you mention immediately jumping the gun on muting or jailing people. Especially for the uncooperative question you immediately said you would mute them. A lot of times, people will calm down as long as you treat them with respect. Escalating a situation when it is not absolutely necessary will multiply your number of hostile sits by a lot. Most of your sits will be people very angry and only getting angrier / more upset because you are escalating. Just try to have some patience with people and talk to them.